Frequently Asked Questions

Restaurant Information

LongHorn Steakhouse locations are open seven days a week. We open for lunch at 11:00 a.m. and begin serving dinner at 3:00 p.m. Our normal closing time Sunday through Thursday is 10:00 p.m while on Friday and Saturday, we stay open until 11:00 p.m. Please note that closing hours may vary by region so check with your local LongHorn Steakhouse to be sure.

We are closed on Thanksgiving Day and Christmas Day to allow our team members to spend time with their family and friends. On Christmas Eve we close at 8 p.m. We are open normal business hours on all other holidays.

For location information on LongHorn Restaurants, please use our Restaurant Locator. Enter the city and state or province, or the zip or postal code, to see a list of locations in the area. Addresses, phone numbers, and hours of operation will be provided. If no locations are displayed, there are no restaurants within 50 miles of the city or zip code you entered.

LongHorn Steakhouse does not accept reservations but we offer Call-Ahead waiting which allows guests to call and add their name to the wait list. This reduces the wait time at the restaurant. Please use our Restaurant Locator to find the phone number of your local LongHorn Steakhouse.

Though reservations are not accepted at LongHorn Steakhouse, there are some times more likely than others that we will be able to accommodate a party of your size. A phone call to a restaurant manager is the best way to determine how quickly your party may be seated. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

Thank you for your interest in a LongHorn Steakhouse in your city! Our real estate team is always looking for new sites across the country. Visit our Contact Us page to share your suggestion.

For details regarding all of our Airport, Puerto Rico and International locations, click here.

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Restaurant Visit

For itemized receipts within 90 days, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m. For signed copies of credit/debit card receipts, you will need to contact the bank that issued the card to obtain a copy. Your bank card should have a toll-free customer service number on the back you may call for assistance.

To see if your item was turned in, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

For the most immediate assistance regarding errors with your bill or charges, we recommend calling the restaurant and speaking with a manager. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

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LongHorn Steakhouse Menu

Please click here to view the menu. Prices may vary slightly by location, so please select your nearest location.

We consider your feedback extremely valuable to the success of LongHorn Steakhouse. Decisions about our menu are based on guest feedback and demand, along with an effort to keep our menu fresh and interesting. To share your suggestions for a new menu item, please see our Contact Us page.

Generally our promotional menu items are available for a limited time. We update our menus regularly based on demand and add new flavors to keep the menu fresh and exciting for our guests. Please click here to view the latest promotional menu items.

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Nutritional Information

For any allergen or other ingredient questions, please contact Guest Relations. We will be happy to research specific recipes for you to make sure you have the most accurate ingredient information possible.

We've provided a downloadable and printable version of our gluten-wise menu for our U.S. restaurants here.

Visit our Nutrition Page for nutritional information. We've calculated nutritional information based on the entrée as it is described in our menu without changes or substitutions. We consider one entrée and all its contents to be one serving.

A laboratory that specializes in nutritional analysis evaluated each dish multiple times. The nutritional information will include all items detailed in the item description. For items offering your choice of a side dish, you would need to add in those counts as well. Due to the hand-crafted nature of our food and any guest substitutions or special requests, it's possible there could be minor fluctuations in the figures provided.

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Gift Cards

It is easy to give the gift of an expertly grilled meal. Simply click here to order. All orders placed before 2 p.m. EST are fulfilled and shipped on the same business day.

Our Gift Card Services team will be delighted to answer any questions you have about your gift card order placed. You may speak with a gift card specialist by calling 866-518-9106 for plastic cards sent via post mail or 877-800-4819 for electronic cards sent via email.

You can check the balance on your card by clicking here or by calling the toll-free number listed on the back of your card and following instructions.

There are a variety of Gift Card scams that request payment by Gift Card. Darden Restaurants is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card. If anyone insists you pay with gift cards, decline the offer and report the incident to the FTC at ftc.gov/complaint.

  • NY residents, report to NYS Division of Consumer Protection at 800-697-1220
  • RI residents, report to Rhode Island Attorney General's Office at 401-274-4400
  • NJ residents, report to New Jersey Division of Consumer Affairs at 800-242-5846
  • MD residents, report to Consumer Protection Division at 888-743-0023

Our gift cards do not expire or have any type of maintenance fees.

Yes, your LongHorn Steakhouse gift card can be redeemed at any Darden restaurant - Olive Garden, Bahama Breeze, The Capital Grille, Yardhouse, Eddie V's or Seasons 52.

We are sorry to say, but we cannot replace lost or stolen gift cards.

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Donations

Our company strives to help as many organizations as we can and is always looking for impactful ways to support the communities in which we operate. Our resources are limited, so donation requests are reserved for non-profit, charitable organizations that align with our core values. Local restaurants manage donations so please contact them directly. The request should be made in writing and we ask that you please mail it on your organization's letterhead at least six weeks before your request is needed. We also appreciate your understanding in advance that we are not able to support all of the requests that we receive. To inquire about the status of your request, please follow up with the restaurant directly. To inquire about the status of your request, please follow up with the restaurant directly.

Local restaurants manage sponsorships for sport teams and events. Please contact them directly. The request should be made in writing and we ask that you please mail it on your organization's letterhead at least six weeks before your request is needed. We also appreciate your understanding in advance that we are not able to support all of the requests that we receive. To inquire about the status of your request, please follow up with the restaurant directly.

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LongHorn Eclub

Sign up for our LongHorn eClub and "Like" us on Facebook to receive exclusive offers. Also check your mailbox periodically as well as your Sunday paper for LongHorn coupons.

Be the first to receive the latest news, exclusive rewards and LongHorn offers by signing up for our LongHorn eClub. You will receive an offer for a Free Appetizer with one adult entrée purchase just for signing up.

We're sorry you no longer want to be part of the LongHorn eClub. Please click here to unsubscribe. It may take up to 72 hours to process your request.

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Employment

We're pleased you are considering employment with us. For existing LongHorn Steakhouse locations, please visit our Careers Page to apply online. Locations that are not yet open will have a banner in place at the restaurant that indicates when the restaurant is "NOW HIRING." Applications for hourly employees are taken at the restaurant after that sign is posted.

For current management opportunities, visit our Careers Page. After you submit your resume online, our Human Resources Representative will be in touch with you soon.

Please contact Employee Relations at 800-932-2558 to discuss your concerns.

Please call Total Rewards at 888-374-3343. They are available Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern time.

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Corporate Information

Visit our Contact Us page to submit your suggestion or comment.

Click here to learn more about international restaurant franchising.

You may download an annual report by visiting the Investor Relations section of our parent company's website, Darden Restaurants (www.darden.com).

The stock of LongHorn Steakhouse's parent company, Darden Restaurants, Inc., is traded on the NYSE under code DRI.

If you are a real estate developer, broker or owner and have property available that meets our site selection criteria, please mail your information to: Darden Restaurants, Real Estate Department, P.O. Box 695011, Orlando, FL 32869-5011. If you do not have property available for consideration, but would like to recommend a location for one of our restaurants, please contact Guest Relations.

Any proposals or requests regarding advertising should be directed to our marketing team. They may be reached by writing to:
LongHorn Steakhouse Marketing 1000 Darden Center Drive Orlando, FL 32837

We're glad you like the LongHorn style! However, this is information we can't share. We have agreements with many of our vendors for exclusivity. This is our way of keeping LongHorn Steakhouse unique and exciting for our guests, like you, each time they visit. If your local restaurant recently experienced a remodel, you may find items at your local Habitat for Humanity store. Please check your local listings for locations and phone numbers.

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